Privacy policy

Last updated: 3/10/25

1. Introduction

This Privacy Policy explains how The Knightstrider (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website, make a purchase, or otherwise interact with our Services.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (EU 2016/679) (“GDPR”), the UK GDPR, and other applicable data protection laws.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you. Orders are fulfilled by our partner Printful, which prints and ships products on our behalf.

By using our website, you agree to the collection and use of your information in accordance with this policy.

2. Who We Are

The Knightstrider
Calle Rodeo 6, Royal Palm Apto 149
Los Cristianos, Arona, 38650, Spain
📞 +34 922 75 11 30
📧 shop@theknightstrider.com

We act as the data controller for personal data collected through our website. Shopify and Printful act as data processors on our behalf.

3. Information We Collect

We collect personal information directly from you, automatically when you use our site, and from our service providers.

Information you provide:

  • Name, billing and shipping address, phone number, and email.

  • Payment details (processed securely by Shopify or PayPal — we do not store card data).

  • Order history, returns, and correspondence with our support team.

  • Marketing preferences (if you opt in).

Automatically collected data:

  • Device information (IP address, browser type, operating system).

  • Cookies and usage data (pages visited, time on site, referring links).

Third-party data:

  • Shopify collects information about your interaction with our store for analytics and performance.

  • Printful receives only the data required to produce and deliver your order.

  • Affiliate links (such as Amazon or Cameo) may collect data independently; their privacy policies apply.

4. How We Use Your Information

We use your personal data for the following purposes and under these lawful bases:

Purpose Legal Basis
To process and deliver your orders Performance of a contract (Art. 6(1)(b) GDPR)
To manage payments and prevent fraud Legal obligation & legitimate interest
To provide customer service Performance of a contract
To send updates and marketing (if opted in) Consent (Art. 6(1)(a))
To improve our website and services Legitimate interest
To comply with tax and accounting laws Legal obligation

You can withdraw your consent for marketing at any time by clicking “unsubscribe” in any email or contacting us directly.

5. How We Share Your Information

We share data only with trusted partners who help operate our business:

  • Shopify (Platform Provider) – hosts our store, processes transactions, and stores account data securely.

  • Printful (Fulfilment Partner) – receives your name, shipping address, and order details to produce and ship your purchase.

  • Payment Processors (Shopify Payments, PayPal, etc.) – handle payment transactions securely.

  • Marketing & Analytics Tools – for email campaigns and performance tracking (only if you have consented).

  • Affiliate Services (Amazon, Cameo) – links on our site may direct you to external websites. These third parties are responsible for their own data collection and use.

We do not sell your personal information.

6. International Data Transfers

Your data may be transferred outside the European Economic Area (EEA), including to Canada and the United States, where Shopify and Printful host data.
When transfers occur, we rely on:

  • The European Commission’s Standard Contractual Clauses, or

  • An adequacy decision (for countries deemed to have adequate data protection laws).

7. Data Retention

We retain your personal data only as long as necessary:

  • Order data: kept for 6 years for accounting and legal compliance.

  • Marketing data: kept until you withdraw consent.

  • Technical logs and analytics: typically stored for up to 12 months.

Once no longer needed, your data is securely deleted or anonymised.

8. Your Rights under GDPR and UK GDPR

You have the following rights regarding your personal data:

  • Access – Request a copy of your personal data.

  • Rectification – Correct inaccuracies in your data.

  • Erasure – Request deletion (“right to be forgotten”).

  • Restriction – Ask us to limit processing in certain situations.

  • Data Portability – Request a copy of your data in a portable format.

  • Objection – Object to processing based on legitimate interest or direct marketing.

  • Withdraw Consent – Withdraw marketing consent at any time.

To exercise these rights, email us at shop@theknightstrider.com. We may need to verify your identity before responding.

You also have the right to lodge a complaint with your local data protection authority.
In Spain, this is the Agencia Española de Protección de Datos (AEPD): www.aepd.es.
For UK residents, you may contact the ICO at www.ico.org.uk.

9. Cookies

Our website uses cookies and similar technologies to operate effectively, analyse usage, and personalise your experience.
You can manage or disable cookies through your browser settings. For detailed information, please see our Cookie Policy (if applicable).

10. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
While no system is entirely secure, Shopify and Printful use industry-standard encryption and security protocols to safeguard your information.

11. Children’s Privacy

Our store is not intended for children under 16 years old. We do not knowingly collect personal data from minors.
If you believe a child has provided personal information to us, please contact us, and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a revised “Last updated” date.
Material updates will be communicated through our website or by email where required by law.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

The Knightstrider
📍 Calle Rodeo 6, Royal Palm Apto 149, Los Cristianos, Arona 38650, Spain
📞 +34 922 75 11 30
📧 shop@theknightstrider.com

 

Cookie Policy

Last updated: 3/10/25.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help the site function properly, remember your preferences, and improve your experience. Some cookies are essential for the site to work, while others are used for analytics, personalisation, and marketing.

2. How We Use Cookies

The Knightstrider uses cookies and similar technologies for the following purposes:

  • Essential cookies – enable core site functionality such as shopping cart, secure login, and checkout.

  • Analytics cookies – help us understand how visitors use our site (for example, pages viewed and time spent) so we can improve usability.

  • Functional cookies – remember your preferences, such as language or region.

  • Marketing cookies – used to show you relevant products and promotions, including on third-party platforms.

Cookies may be placed by us (“first-party cookies”) or by trusted partners such as Shopify, Printful, Google Analytics, or Meta (“third-party cookies”).

3. Managing Cookies

When you visit our site, you will see a cookie banner allowing you to accept or manage your preferences. You can withdraw consent at any time by adjusting your browser settings or through the cookie-management tool on our site.

If you prefer to disable cookies, you can do so in your browser:

  • Chrome: chrome://settings/cookies

  • Safari: Preferences → Privacy

  • Firefox: Options → Privacy & Security

  • Edge: Settings → Cookies & Site Permissions

Please note that disabling cookies may affect the functionality of the site and your ability to complete purchases.

4. Third-Party Services

Some cookies are set by third-party tools we use, such as:

  • Shopify (for store functionality and analytics)

  • Printful (for order fulfilment and tracking integration)

  • Google Analytics (for visitor statistics)

  • Meta / Facebook Pixel (for marketing and remarketing)

These third parties may process your data outside the EU/UK. Where they do, they rely on approved legal safeguards such as Standard Contractual Clauses.

5. Updates to This Policy

We may update this Cookie Policy from time to time. The current version will always be available on our website with the date of the latest revision.

6. Contact

If you have any questions about how we use cookies or wish to exercise your data-protection rights, please contact:
📧 shop@theknightstrider.com
📍 The Knightstrider, Calle Rodeo 6, Royal Palm Apto 149, Los Cristianos, Arona 38650, Spain